Analisis Status Akreditasi Rumah Sakit terhadap Kepuasan Tenaga Kesehatan dan Kepuasan Pasien di Rumah Sakit Hikmah Masamba
Main Article Content
This study aims to analyze the effect of accreditation status on the satisfaction of health workers and patients at Hikmah Masamba Hospital, which is required by the Law of the Republic of Indonesia No. 44 of 2009 concerning Hospitals to carry out accreditation every three years to improve the quality of service and patient safety. Using qualitative methods and phenomenological approaches, data were collected through interviews with 15 health workers and 6 patients. The results of the study showed that accreditation had a positive impact on the satisfaction of both groups. Healthcare workers stated that their improved facilities, work safety, and attention to performance have met expectations. Meanwhile, patients are satisfied with the quality of physical and non-physical facilities, controlled waiting times, the accuracy of doctors in conducting visits, and the friendliness and caution of health workers in providing services. From these results, it can be concluded that accreditation status plays a significant role in increasing the satisfaction of both health workers and patients at Hikmah Masamba Hospital.
Keywords:
Accreditation, Health Worker Satisfaction, Patient Satisfaction, Hikmah Masamba Hospital, Health Services
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Asmaruddin, M. S. (2017). Analisis Tingkat Kepuasan Pasien Terhadap Kualitas Pelayanan di Ruang Rawat Inap Kelas III RumahSakit Bhaktiwara Pangkalpinang. SMART ANKES, 1(1), 9–13.
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Anggito, A., & Setiawan, J. (2018). Metodologi Penelitian Kualitatif. Jakarta: CV Jejak.
Asamrew, N., Endris, A., & Tadesse, M. (2020). Review Article Level of Patient Satisfaction with Inpatient Services and Its Determinants: A Study of a Specialized Hospital in Ethiopia. Journal Of Environmental and Public Health. Vol: 2020. No: 1, 1-12.
Asiri, A. M., Almutairi, A. H., Alanazi, N. K., Almubarak, A. A., & Alanazi, M. A. (2022). The Advantages Of Accreditation For Healtcare Services. International Journal Of Medical Science And Dental Research, Vol :5, No: 6, 176-189.
Asmirajanti, M., Aliyupiudin, Y., Rusmini, S., Rumondang, P., Chanafie, D., & Supyono. (2021). Penerapan Standar Akreditasi Terhadap Mutu Dan Keselamatan Pasien Sebelum Dan Selama Pandemi Covid-19. Journal Of Hospital Accreditation, 65-70.
Cahyani, D. N., & Roosdhani, M. R. (2024). Eksplorasi Kepuasan Pasien: Analisis Dampaknya Terhadap Niat KUnjungan Ulang dan Ward Of Mouth Pada Rumah Sakit Graha Husada Jepara. Jurnal Managemen dan Bisnis, 11-19.
Chen, L.-S., Hung , C., Jennifer, L., Mei-Jung, W., Ling-Hui, L., & Ya-pin. (2024). Examining Soft And Hard Attributes Of Health Care Service Quality and Their Impacts On Patient Satisfaction and Loyalty. Quality Management In Health Care, Vol: 33, No: 3, 176-191.
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Emon, M. H., Khan, T., & Alam, M. (2024). Effect of Technology on Service Quality Perception and Patient Satisfaction - A Study on Hospitals in Bangladesh. International Journal of Research and Applied Technology, Vol : 3. No: 2, 254-266.
Ghaleb, M. S., & Zakariya, A. (2024). Patient Satisfaction with Healthcare: The Interplay of Hospital Functional Quality, Preventive Healthcare, and Hospital Anxiety and Depression Authors . JnatScBioMed, 202-215.
Hafid, M., Pasigai, M., & Soraya, Z. (2024). The Influence of Service Quality on Patient Satisfaction at Community Health Centers Salomekko, Bone Regency Authors . Income Journal Of Economics Development, Vol: 4, No: 2, 64-76.
Ilhamsyah, Yustilawa , E., & Putra , A. P. (2023). Hubungan Pengetahuan Perawat Tentang BTCLS Dengan Response Time Di IGD RS Bhayangkara Makassar. JUrnal Media Keperawatan: Politeknik Kesehatan Makassar, 84-85.
Maatisya, Y. F., & Santoso, A. P. A. (2022). Rekonstruksi Kesejahteraan Sosial Bagi Tenaga Kesehatan di Rumah Sakit. JISIP (Jurnal Ilmu Sosial Dan Pendidikan), 6(3).
Misnaniarti, M., Hidayat, B., Pujiyanto, P., Nadjib, M., Thabrany, H., Junadi, P., Besral, B., Purwoko, B., Trihono, T., & Yulaswati, V. (2017). Ketersediaan fasilitas dan tenaga kesehatan dalam mendukung cakupan semesta jaminan kesehatan nasional. Jurnal Penelitian Dan Pengembangan Pelayanan Kesehatan, 6–16.
Sari, T. P. (2022). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Inap Dirumah Sakit X. Management Studies and Entrepreneurship Journal (MSEJ), 3(1), 53–59.
Sesrianty, V., Machmud, R., & Yeni, F. (2019). Analisa kepuasan pasien terhadap mutu pelayanan keperawatan. Jurnal Kesehatan Perintis, 6(2), 116–126.
Sianturi, E., Pardosi, M., & Surbakti, E. (2019). Kesehatan Masyarakat. Zifatama Jawara.
