Rahayu, Budi, Nafiah Ariyani, and Levyda Levyda. “The Influence of Service Quality on Customer Satisfaction: Study in Blood Transfusion Service Units at RSCM”. Jurnal Syntax Admiration 4, no. 2 (February 1, 2023): 138-151. Accessed November 22, 2024. https://jurnalsyntaxadmiration.com/index.php/jurnal/article/view/502.