The Influence of Quality Management Systems on the Success of Information Technology

Main Article Content

Deitje S Pongoh
Politeknik Negeri Manado, Indonesia
Keira Revalin Kantale
Politeknik Negeri Manado, Indonesia
Anastasya Kole
Politeknik Negeri Manado, Indonesia
Christian Ivander Wowor
Politeknik Negeri Manado, Indonesia
Gio Wonda
Politeknik Negeri Manado, Indonesia

Regarding the influence of quality management systems on the success of information technology (IT), it can be started by explaining the importance of quality in the development and implementation of IT systems. In the context of modern business, information technology plays a very important role in supporting operations, increasing efficiency, and providing competitive advantage. However, to ensure that IT systems truly support these goals, quality in every aspect of IT development and management must be maintained. This study aims to analyze the influence of quality management systems on the success of information technology. In an increasingly complex business environment, the quality of information technology is a determining factor in achieving organizational goals. An effective quality management system is expected to increase efficiency, reduce risk, and ensure that results are in accordance with predetermined specifications.


Keywords: Quality, Management, System, Technology, Efficiency, ISO 9001
Amelia, Amelia. (2023). The Influence of Brand Awareness, Perceived Quality, Brand Association, Brand Loyalty and Price on Daihatsu Car Buying Decisions (Case Study at Daihatsu Pemalang Car Dealership). Journal Research of Social Science, Economics, and Management, 3(1), 286–292.
Andini, Silfia. (2021). Cloud-Based Information Technology Architecture Modeling Computing. JOURNAL OF DYNAMICS (International Journal of Dynamics in Engineering and Sciences), 6(2), 51–56.
Arfiandi, F., Pudjiantoro, T. H., & Wahana, A. (2016). Teknologi Informasi Menggunakan Framework Information Technology Infrastructure Library (Itil). Semin. Nas. Teknol. Inf. Dan Komun, 2016, 18–19.
Arifin, Samsul, Darmawan, Didit, Hartanto, Cahya Fajar Budi, & Rahman, Abdul. (2022). Human Resources based on Total Quality Management. Journal of Social Science Studies (JOS3), 2(1), 17–20.
Asikin, Muhamad Zaenal, Azzahra, Adelia, & Afridi, Fahad Khan. (2024). Strategies for the Utilization of Information Technology in Micro, Small, and Medium Business Marketing. American Journal of Economic and Management Business (AJEMB), 3(5), 1–13.
Erumban, Abdul A., & Das, Deb Kusum. (2016). Information and communication technology and economic growth in India. Telecommunications Policy, 40(5), 412–431. https://doi.org/10.1016/j.telpol.2015.08.006
Haftu, Girmay Giday. (2019). Information communications technology and economic growth in Sub-Saharan Africa: A panel data approach. Telecommunications Policy, 43(1), 88–99. https://doi.org/10.1016/j.telpol.2018.03.010
Khurniawan, Arie Wibowo, Sailah, Illah, Muljono, Pudji, Indriyanto, Bambang, & Maarif, M. Syamsul. (2020). An Analysis of Implementing Total Quality Management in Education: Succes and Challenging Factors. International Journal of Learning and Development, 10(2), 44–59. https://doi.org/https://doi.org/10.5296/ijld.v10i2.17270
Mathieson, Kieran. (1991). Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior. Information Systems Research, 2(3), 173–191. https://doi.org/10.1287/isre.2.3.173
Murray, Andrew. (2013). Information technology law: the law and society. Oxford University Press.
Naveed, Rana Tahir, Irfan, Muhammad, Aslam, Hassan Danial, Anwar, Bilal, & Ayub, Arslan. (2019). The effect of general banking information technology system on customers’ satisfaction with the moderating effect of customer trust: an empirical study from Pakistani commercial (Islamic) banks. Al-Qalam, 24(1), 387–401.
Nugraha, Ginanjar, & Saefudin, Saefudin. (2022). Planning Enterprise Architecture Information System Distribution of Population Data Recipients of Social Assistance During the Covid-19 Pandemic Using The Open Group Architecture Framework (TOGAF). Jurnal Wahana Informatika, 1(2), 77–103.
Stolterman, Erik, & Fors, Anna Croon. (2004). Information technology and the good life. Information Systems Research: Relevant Theory and Informed Practice, 687–692.
Williams, Brian K., Sawyer, Stacey C., & Hutchinson, Sarah E. (1999). Using information technology: A practical introduction to computers & communications. ERIC.
Xiang, Zheng, Magnini, Vincent P., & Fesenmaier, Daniel R. (2015). Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet. Journal of Retailing and Consumer Services, 22, 244–249.